Enter and view: Hillcroft, Epsom

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Summary of report content

Healthwatch Surrey undertook an enter and view visit to Hillcroft Care Home on 2 July 2025.  They spoke to 8 people.

The report looks at:

  • The building, facilities and environment
  • Daily life and care
  • Staffing and staff training
  • Access to healthcare
  • Food
  • visiting and staying in touch with families

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
8
Types of disabilities
Learning disability or difficulties
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