Hemsby Medical Centre and Ormesby Village Surgery Feedback

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Summary of report content

In September 2025 Healthwatch Norfolk visited Mattishall and Lenwade surgeries to speak with patients about their experience with health and social care services.  They spoke to 21 people.

The report looks at:

  • The building and facilities, including car parking
  • The quality of care
  • Online appointment booking systems

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General details

Local Healthwatch
Healthwatch Norfolk
Publication date
Key themes
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Parking and transport
Remote appointments and digital services

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
21
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