Enter and view: Castle Dene Respite Centre

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Summary of report content

Healthwatch Newcastle undertook an announced enter and view visit to Castle Dene Respite Centre on  5 and 23 June 2025.  They spoke to 19 people.

The report looks at:

  • Users' experience of staying at the respite centre
  • Activities
  • Staffing and quality of care
  • Choice
  • Food and drink
  • The building, facilities and external environment

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General details

Local Healthwatch
Healthwatch Newcastle Upon Tyne
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Respite Care

Details of people who shared their views

Number of people who shared their views
19
Types of disabilities
Learning disability or difficulties
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