Trans and non-binary peoples' experience of accessing GPs in Gloucestershire

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Summary of report content

Healthwatch Gloucestershire used the local findings from Healthwatch England's survey on trans and non-binary people's experience of GPs to write a report.  This report is based on the experiences of 35 people.

Delays for Gender specialist appointments, meant over a third of respondents had been waiting for over three years for an initial consultation. 

A key reason for not changing marker was named as the perceived difficulty of the process. 

86.7% of respondents have had their name change accepted and utilised by GPS and other surgery staff. However, there was less successful uptake in the use of appropriate pronouns. 

There is a lack of awareness training for GPs and surgery staff. 

Communication issues, such as misgendering, leads to trans and nonbinary individuals not feeling listened to by their GPs. 

People felt that the management of multiple health issues by GPs was impacted by the perceived complexity of Trans care. 

With regard to respondents’ confidence in using a GP surgery for general healthcare needs as a trans and/or non-binary person, 63.3% of respondents stated they were not confident.

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General details

Local Healthwatch
Healthwatch Gloucestershire
Publication date
Key themes
Access to services
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Health inequality
Privacy and confidentiality
Service organisation, delivery, change and closure
Staffing - levels and training
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Gender identity clinics/services
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
36
Gender
Non-binary people
Prefer to self-describe
Is the gender identity of people in the report the same as the sex they were assigned at birth?
No
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