Enter and view: Oak Lane Medical Centre

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Summary of report content

Healthwatch Richmond undertook an enter and view visit to Oak Lane Medical Centre on 9 and 10 October 2014.

The report looks at:

  • The building and facilities, including provision of information
  • Booking appointments
  • Opening times
  • Staffing
  • Quality of care
  • Prescriptions

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General details

Local Healthwatch
Healthwatch Richmond upon Thames
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Remote appointments and digital services
Service organisation, delivery, change and closure
Staffing - levels and training
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
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