What we're hearing about accessible information and reasonable adjustments
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Healthwatch Surrey analysed their feedback to look at people's experience of requesting and receiving reasonable adjustments to access care. They heard from 42 people.
Surrey residents reported that even when they had adjustments recorded on their notes, the adjustments were not always followed or acted upon.
Surrey residents who were neurodivergent or had a learning disability reported feeling misunderstood and unheard when communicating the adjustments they needed to access services.
Nine Surrey residents said their primary reason for requesting reasonable adjustments was due to them being hard of hearing, deaf, partially sighted or blind.
People with a mental health condition needed reasonable adjustments but faced a lack of understanding by staff.
Lack of reasonable adjustments for people who had impaired mobility or processing and retaining information delayed access to care.