What you told us: September 2025

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Summary of report content

Healthwatch Northumberland report on key trends in the feedback they received in September 2025.  During that period, they heard from 127 people.

The top issues they heard about were:

  • Booking GP appointments
  • Digital exclusion
  • Long distances to travel to outpatients' appointments
  • Difficulties getting an appointment with an NHS dentist

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General details

Local Healthwatch
Healthwatch Northumberland
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Communication with patients; treatment explanation; verbal advice
Parking and transport
Remote appointments and digital services

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General outpatients and hospital-based consultants
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
127
Seldom heard groups
People who are geographically isolated
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