Enter and view: Queen Square Medical Practice

Healthwatch Lancashire undertook an announced enter and view visit to Queen Square Medical Practice on 24 July 2025.  They spoke to 19 people in total.

Overall patients were positive about the quality of care that they received at the health centre, with staff being praised as helpful, friendly and caring. Making appointments, waiting times from making an appointment to seeing a GP and waiting rooms times were raised by patients as requiring some improvement. Patients also felt that the waiting rooms could do with some improvement to be more welcoming. 

Observations identified that there are some minor improvements required to the practice to enhance the patient experience, including replacing the carpeting by the reception area and refreshing the décor of the accessible toilet. However, the building was pleasantly presented overall, with the character of the building being maintained, and was seen to be well maintained and clean. 

Staff were observed being professional and helpful and were seen to have good patient interactions throughout the visit. 

Queen Square Medical Practice has an active Patient Participation Group (PPG) covering both Queen Square and Caton Health Centre, although the majority of patients spoken with had not heard of the group. The practice is due to start an active campaign promoting the PPG which will help increase patient numbers and allow for more diverse patient demographics where possible