Enter and view: Crane Park Surgery

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Summary of report content

Healthwatch Richmond upon Thames undertook an enter and view visit to Crane Park Surgery on 3 and 10 June 2025.  They spoke to 34 people.

Overall Healthwatch found our visits to Crane Park Surgery reassuring. Though small, the practice is able to ensure patients receive care in a timely manner. Patients gave extensive praise for the practice, both for clinical and admin activity. There were some challenges raised around appointment booking, notably that phone lines can become busy and there did not appear to be online appointment booking routes. Healthwatch also heard some issues around late running appointments.

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General details

Local Healthwatch
Healthwatch Richmond upon Thames
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Remote appointments and digital services
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
34
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