Enter and view: Royal Shrewsbury Hospital, Ward 28 (Frailty)

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Summary of report content

Healthwatch Shropshire undertook an announced/unannounced enter and view visit to Ward 28 - Frailty at the Royal Shrewsbury Hospital on 25 February 2025. The purpose of the visit was to speak with the patients, visitors, staff and the manager, to assess the effectiveness of Ward 28's efforts to ensure a timely discharge from the hospital.  They spoke to 10 people.

Ward 28 is successful in providing encouraging and supportive care for its patients, and this has improved over time. Patients are informed of the role they need to play in their recovery and eventual discharge. However, most patients Healthwatch spoke to were unaware of any activities taking place on the ward.

 Patients express high levels of satisfaction with the care they receive on Ward 28. Most of the staff were not familiar with the "Reconditioning Initiative" by name and few of the patients Healthwatch saw were dressed in their day clothes.

The report has four recommendations and a response from the provider.

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General details

Local Healthwatch
Healthwatch Shropshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Discharge
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced/Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Inpatient care/General inpatients
Rehabilitation/enablement

Details of people who shared their views

Number of people who shared their views
10
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