Barriers to care - Listening to d/Deaf Rochdale residents: Phase 1

Over several months, Healthwatch Rochdale received a growing number of negative experiences from Rochdale residents who are d/Deaf or have hearing impairments, shared through our feedback portals regarding local healthcare services. Common themes and trends emerged from the feedback, with a key overarching issue being significant barriers to accessing healthcare—primarily due to the lack of availability of deaf interpreters for GP appointments, NHS dental services, and Urgent Care. To get better insight they held a focus group in December 2024 and spoke to 12 d/Deaf people.

This report shines a light on the significant barriers d/Deaf residents in Rochdale face when trying to access healthcare. One of the main issues raised was the lack of British Sign Language (BSL) interpreters at GP surgeries, hospitals, and urgent care, which has led to delays, cancelled appointments, and difficulties receiving the right care. 

Participants also spoke about challenges with parking, the lack of flexibility in appointment times, and poor communication methods—such as relying on phone calls or letters—which don’t always meet the needs of d/Deaf patients. Additionally, the group also raised concerns about the poor use of the “Sign Live” service, a lack of staff training—especially among reception teams—and unclear processes for booking interpreters. These issues make it even harder for d/Deaf patients to access the care they need. 

The report highlights the importance of improving accessibility, ensuring staff are properly trained, and putting better communication systems in place. These steps are vital to making sure d/Deaf residents across Greater Manchester footprint receive fair and equal healthcare experiences.