Goole Hospital: listening to local voices

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Summary of report content

Healthwatch East Riding of Yorkshire wanted to feed into an NHS review of healthcare services in Goole.  They held two events in the area to talk to local people. They spoke to around 100 people, including staff.

Key findings

  • People felt that funding for health services was diverted away from Goole
  • Engagement events by the NHS felt like a tick box exercise rather than meaningful consultation
  • There were mixed feelings amongst staff about the future of Goole hospital
  • People appreciated the services provided currently by the hospital, but were concerned about the future.
  • People expressed concerns about appointment bookings at the hospital and being sent for appointments at other hospitals without being offered a choice of location.  As a result, they paid more for travel and parking and spent longer getting there.
  • People wanted the hospital to communicate with them in plain English, avoiding health jargon.

 

 

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General details

Local Healthwatch
Healthwatch East Riding of Yorkshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Integration of services and communication between professionals
Parking and transport
Public consultation and engagement
Service organisation, delivery, change and closure
Staffing - levels and training
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
100
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