Enter and view: Swan Hill Residential Home

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Summary of report content

Healthwatch Shropshire undertook an announced/unannounced enter and view visit to Swan Hill House Residential Home on 11 March 2025.  They spoke to 12 people.

Residents, carers and visitors report a positive experience of Swan Hill residential home, in terms of freedom of choice, individual attention to each resident’s needs, the comfortable relationships they share with staff and the overall satisfaction of their daily experience.

The report contains three recommendations and a response from the provider.

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General details

Local Healthwatch
Healthwatch Shropshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced/Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
12
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