Enter and view: Glebe House Residential Care

Healthwatch Havering published an enter and view report on Glebe House Residential Care Home. Healthwatch Havering carried out their enter and view on 11 July 2025.

This visit was undertaken following a request by Havering Council for an update.

This home provides up to 12 beds for the care of residents. The tenants have mental health issues, including schizophrenia, dementia, anxiety and depression; one tenant has learning difficulties 

The management ethos of the home is to support tenants as far as possible. There are no ancillary staff – all general duties such as cleaning and cooking are undertaken by care staff. The team were advised that all staff undertaking kitchen duties had been trained in food hygiene and health and safety requirements. 

Staff training is provided by a mix of e-learning and online training, workshops and in-person learning, encompassing statutory training plus other appropriate courses, such as mental health, catheter management, safeguarding and diabetes. The manager reviews the training matrix on a regular basis to ensure training is up to date. Training is mostly carried out during shift times. 

All rooms have en-suite facilities, with showers, and there are bathrooms on both floors for those tenants who prefer a bath.

The location of the home was not obvious. However, the gates were wide open, enabling the team to access to building unattended and unchallenged.

During conversation with the manager, it was suggested that the gates were open because one of the tenants, who was permitted to go out unattended, had gone out and, despite being reminded that the gates should be locked after them, had failed to do that. However, as the team later left the premises, they found that the gates were still open.

The team were unable to talk to any tenants.

The report includes seven recommendations.