Who cares? Hearing how caregivers view available support and resources in Somerset
Download (PDF 2.75 MB)Summary of report content
Healthwatch Somerset undertook research with unpaid carers. They spoke to 14 people.
Carers often put their loved one’s needs in front of their own. This leaves them vulnerable and tired without much time to understand complicated information.
Some carers are supporting more than one person such as a child and a parent.
Health and care services do not provide information in a clear and consistent way. Important care and information are being overlooked due to a lack of communication between services involved in a person’s care.
The Voluntary, Community, Faith, and Social Enterprise (VCFSE) sector deliver vital support that is not provided by governmental organisations.
Some information available is confusing as it is not written in plain language. It is not available in other formats or can only be accessed digitally. It is overwhelming making it hard to navigate or off putting.
Many carers said they would like a paper handout with key information and contact details alongside any digital support.