Enter and view: Leighton Road Surgery

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Summary of report content

Healthwatch Central Bedfordshire undertook an announced enter and view visit to Leighton Road Surgery on 30 June 2025 in response to patient feedback about the service.  They spoke to 42 people.

The report looks at:

  • An overview of services provided
  • The building and facilities
  • Patients' experience of booking appointments, having consultations and medication reviews
  • Staff feedback 

The report has a number of recommendations about the use of online triage systems, communication, complaints, continuity of care, privacy, accessibility, staffing and future care

 

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General details

Local Healthwatch
Healthwatch Central Bedfordshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Administration (records, letters, results)
Booking appointments
Caring, kindness, respect and dignity
Complaints
Communication with patients; treatment explanation; verbal advice
Medication, prescriptions and dispensing
Privacy and confidentiality
Remote appointments and digital services
Staffing - levels and training
Triage and admissions
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Name of service provider
Leighton Road Surgery

Details of people who shared their views

Number of people who shared their views
42
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