Enter and view: The Hawthornes Care Home

Healthwatch Calderdale and Healthwatch Kirklees undertook an announced enter and view visit to Hawthorne Care Home on 3 July 2025.

Healthwatch enjoyed speaking with everyone living, visiting, and working at the home and hearing their views. It was clear that the senior staff team are open to feedback and keen to make improvements where needed. 

It was encouraging to hear about the positive friendships and connections residents have built at The Hawthornes, and their enjoyment of living there. Most residents’ choices are respected, such as spending time in the lounge or their own rooms, and choosing where to eat. 

Some residents with reduced mobility said they find it more difficult to get support to make certain choices. Issues such as bathing arrangements and waiting times for buzzers were highlighted as areas they would like to see improved. Staffing levels and the use of agency staff were also raised as points for consideration by some residents and staff. 

The food and dining experience were key topics for both residents and staff. With a new cook now in place, and with this feedback shared, there is hope that improvements can be made quickly. Several residents mentioned they would really enjoy a fish and chip supper from a ‘proper’ fish and chip shop. It was encouraging to hear that issues like this are due to be discussed at the upcoming residents’ and relatives’ meeting. 

It was great to hear about the activities residents are enjoying and getting involved with at the home. However, several residents said they are still struggling with boredom and would like more interaction with staff or opportunities for outside visits. With some small changes and responsiveness to feedback, The Hawthornes is well-positioned to further enhance the quality of life for its residents.