What you told us: July 2025

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Summary of report content

Healthwatch Northumberland report on key themes in their feedback in July 2025.  During that period they heard from 179 people.

They heard most about GP services.  People described difficulties in making appointments over the phone, poor quality of care and poor communication.

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General details

Local Healthwatch
Healthwatch Northumberland
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Booking appointments
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
179
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