Enter and view: Minor Injuries Unit, Acorns Centre, Accrington

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Summary of report content

Healthwatch Lancashire undertook an announced enter and view visit to the Minor Injuries Unit, Acorns Centre, Accrington on 14 July 2025.  They spoke to 21 people.

Feedback was mostly positive about the care received, with patients complimenting the friendliness of the staff and the manner in which they were treated whilst using the service. 

Patients expressed satisfaction with the waiting times and the processes that had been put in place to allocate appointments and provide triage for the conditions with which they attended the service. Although some issues were experienced tablet streaming service, which experienced a technical failure during the visit. Some patients expressed frustration about the need to use the tablets, but some were more satisfied when they saw how it worked to their benefit.

Staff and patients complimented the new setting for the service but gave feedback on the lack of air conditioning, given that on the day of the visit the weather was quite warm.

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General details

Local Healthwatch
Healthwatch Lancashire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Parking and transport
Remote appointments and digital services
Service organisation, delivery, change and closure
Staffing - levels and training
Triage and admissions
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres

Details of people who shared their views

Number of people who shared their views
21
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