Enter and view: Broughton House Residential Home

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Summary of report content

Healthwatch Liverpool undertook an announced enter and view visit to Broughton House Residential Home on 10 March 2025.  They spoke to 16 people.

Overall, Healthwatch observed during our two-hour Enter and View visit to Broughton House that it seems to be a care home that is well run and functioning effectively. The areas of the care home they saw looked clean, well decorated and maintained with no strong odours. 

The staff that Healthwatch spoke to seemed happy in their jobs and supported by the training on offer. All the interactions they saw between staff and residents seemed appropriate and staff were skilled in communicating with residents and clearly knew them well. 

Residents seemed well cared for, appropriately dressed and comfortable in their home. Healthwatch spoke to two family members whilst at the home who seemed positive about their experiences at the care home and that their family is happy and safe at Broughton house. Survey responses were equally positive.

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General details

Local Healthwatch
Healthwatch Liverpool
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
16
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