Insight bulletin - August 2025

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Summary of report content

Healthwatch Surrey report on key themes in their insight.  They received 116 pieces of feedback.

The key themes are:

  • Thanks and praise for primary and secondary care staff
  • How the failure to meet individual needs impacts people
  • Domestic abuse survivors' experiences of general practice
  • Supporting people with learning difficulties
  • Sight tests for school aged children

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Hospital services- not stated
Optometry services/opticians

Details of people who shared their views

Number of people who shared their views
116
Types of disabilities
Learning disability or difficulties
Seldom heard groups
Victims of domestic abuse
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