Enter and view: Loran House Care Home

Healthwatch Hull undertook an announced/unannounced enter and view visit to Loran House Care Home on 6 February 2025.  They spoke to 15 people.

. The facility is currently undergoing refurbishment, which presents both challenges and opportunities for improvement. Despite the ongoing building works, the home maintained a clean environment, with friendly staff members. 

Feedback from service users and their relatives was generally positive, with most expressing satisfaction with the care provided. However, concerns were raised regarding access to drinks, the condition of some dining utensils, and cleanliness in certain areas such as the dining room. Addressing these issues would enhance the residents’ overall experience and wellbeing. 

Staff feedback was also largely positive, highlighting strong teamwork and a supportive work environment. While training compliance has improved significantly under the new management, the absence of a dedicated activities coordinator was noted. The introduction of more structured activities was suggested as an area for further development. 

The manager's questionnaire, although received after the visit, provided useful context regarding staffing, training, safeguarding procedures, and service provision.