My care at home: interviews with home care customers
Download (PDF 1.81 MB)Summary of report content
This report by Healthwatch Suffolk summarises the insights from qualitative interviews with home care customers in Suffolk. It is a part of a series of reports published to help Suffolk County Council to explore the quality of local home care provision. They spoke to 10 people.
Key findings
There is a lack of consistency in the provision and use of care plans
Customers found changes to the times of their care visits frustrating.
Trust and rapport between customers and carers was key to creating positive experiences of homecare.
Carers often seem rushed, and care visits were shortened.
Customers need to feel listened to when raising issues with their care provider.
Customers would like more clarity and support around financial assessments and direct payments.
Customers feel that care staff should have more awareness of how to meet people’s specific needs through training.