A study of translation and interpretation services in Central Bedfordshire
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This is a report by Healthwatch Central Bedfordshire. The project looks at translation services in the area.
Staff, and volunteers from Healthwatch Central Bedfordshire (HWCB) conducted
a total of twelve initial visits across nine selected healthcare providers in Central
Bedfordshire between mid-September 2024 and mid-November 2024. These
included:
- Six Primary Care Providers (GP surgeries, Pharmacies, Optometrists, and a Dental practice).
- Three departments within a Secondary Care Provider (Bedford Hospital).
- One Cambridgeshire Community Services (CCS) community clinic.
- One East London Foundation Trust (ELFT) community mental health clinic.
A second round of visits was conducted between December 2024 and January 2025 to six of the same Providers (excluding two Pharmacies and a Dental practice) to assess the implementation of recommendations made during the initial visits and observe any further developments.
There are recommendations in this report.
The provider has responded.