Annual Report 2024-25

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Summary of report content

This is an annual report by Healthwatch City of London. The report summarises activity between 2024-25.

Key projects included:

  • Enter and View at St Bartholomew’s Hospital.
  • Digital Apps: A help or hindrance? Understanding and accessing digital healthcare apps.
  • Patient Advice and Liaison Service (PALS): A review of PALS services available to City of London residents.

Alongside engagement, information and signposting activities.

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General details

Local Healthwatch
Healthwatch City of London
Publication date
Key themes
Administration (records, letters, results)
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Primary research method used
General feedback

Details of health and care services included in the report

Details of health and care services included in the report
Other
PALS
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