Annual Report 2024-25

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Summary of report content

This is an annual report by Healthwatch Wirral. The report summarises activities between 2024-25.

10,129 people shared their experiences of health & social care in relation to GPs, hospitals, care homes and sought clear advice and information on topics such as pharmacy, mental health support, Special Educational Needs and NHS dentistry. 

HWW registered a total of over 24,000 contacts/interactions just in quarters 3/24, 4/24 and 1/25.

We published 18 reports in relation to our Enter & View activity as well as themed reports such as the Pressures on Urgent & Emergency Care, Access to GPs, Call Before Convey, and Medequip.

Key projects included:

  • Unpaid carers.
  • Illegal tobacco and vapes.
  • The evaluation of ‘Pressures on Emergency Services,’ highlighting why people may choose A&E above other services which may be more appropriate for them.

Alongside information and signposting work.

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General details

Local Healthwatch
Healthwatch Wirral
Publication date
Key themes
Access to services
Administration (records, letters, results)
Communication with patients; treatment explanation; verbal advice
Integration of services and communication between professionals
Prevention of diseases, including vaccination, screening and public hygiene
Remote appointments and digital services
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Primary research method used
General feedback

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Emergency department (inc A&E)
Public health (inc healthy lifestyle services such as smoking cessation or weight management)

Details of people who shared their views

Number of people who shared their views
10129
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