Enter and view: Blakelands Hospital

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Summary of report content

Healthwatch Milton Keynes undertook an enter and view visit to Blakelands Hospital on 24 June 2025.  They spoke to 29 people.

The report looks at:

  • Appointments and arrival
  • Staff interaction and quality of care
  • Environment
  • Continuity of care
  • Choice

The report includes six recommendations and a response from the provider.

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General details

Local Healthwatch
Healthwatch Milton Keynes
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Integration of services and communication between professionals
Parking and transport
Referrals
Remote appointments and digital services
Service organisation, delivery, change and closure
Staffing - levels and training
Triage and admissions
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General outpatients and hospital-based consultants

Details of people who shared their views

Number of people who shared their views
29
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