Enter and view: Trinity Fold

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Summary of report content

Healthwatch Calderdale and Healthwatch Kirklees undertook an enter and view visit to Trinity Fold Care Home on 19 May 2025.

The staff were welcoming to us, attentive and friendly to residents. It was good to see that independence was encouraged and personalised care seems at the centre of plans, adapting as needed. 

The layout of the home was well thought out from the office opposite the entrance door to welcome visitors, to the set out of the lounge with seating in clusters to encourage socialising or relaxation. Staff attitude was positive and enthusiastic, and Healthwatch noted caring interactions between staff and residents. It was great to hear about the many activities happening here. 

The activities plan was helpful to see, although Healthwatch felt it got a little lost amongst all the other information on the notice board. The visiting team were very surprised by how peaceful the setting was due to its position near the town centre. 

The staff relationships were strong with residents and were a major asset to be congratulated on. It was evident that this homely environment was felt by residents and staff alike.

The report has six recommendations and a response from the provider.

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General details

Local Healthwatch
Healthwatch Calderdale
Healthwatch Kirklees
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Service organisation, delivery, change and closure
Staffing - levels and training
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
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