Enter and view: Thame Community Hospital
Download (PDF 745.39 KB)Summary of report content
Healthwatch Bucks undertook an enter and view visit to Thame Community Hospital on 10 June 2025. They spoke to 13 people.
Key findings
The hospital hub was very clean and communal spaces were tidy
Most patients were positive about their care and treatment and told us that it was excellent. ‘You said, we did’ posters reflected these opinions with 100% of respondents saying that they were likely to recommend the service
Some patients said that it took a long time to get referred from primary care (General Practitioner) to community clinics. Two patients said that communication could be better for first time appointments. One told us that their appointments had been cancelled and rebooked. The other said that they received information about their appointment by text message and thought they were attending a different type of appointment until they arrived and were told otherwise
Some patients, staff and relatives said that parking could be tricky and stressful to find a free space
When Healthwatch asked for suggestions for improvements, one patient said more privacy as they shared a consultation room with another patient who was being treated during previous appointment (with a curtain divider)
One relative who had driven the patient to their appointment said that they would like help with transport due to the patient’s physical requirements
Staff said that they liked working as part of a small team with colleagues that have great attitudes.
Staff reported key challenges including patients needing support with urinary catheter changes, patients being confused about the location of the main entrance and some staff not being given new key cards to access the building after an update to internal security.
The report has seven recommendations and a response from the provider.