Norfolk and Norwich University Hospital feedback report

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Summary of report content

Healthwatch Norfolk visited the Norfolk and Norwich University Hospital (NNUH) in May 2025 to speak with patients about their experience with health and social care services.  They spoke to 13 people.

Overall, people were positive about the care they received at the NNUH, praising the person-centred and caring approach of staff as well as the reliability of appointment times. However, some concerns were raised regarding the availability of parking and the cleanliness of the toilet facilities.

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General details

Local Healthwatch
Healthwatch Norfolk
Publication date
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Parking and transport
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General outpatients and hospital-based consultants

Details of people who shared their views

Number of people who shared their views
13
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