Enter and view: St Lukes Care Home

Healthwatch Halton undertook an enter and view visit to St Luke's Care Home on 6 March 2025.

During our visit they observed staff providing good levels of care and support to residents in a compassionate and professional manner. Residents appeared well cared for, clean and content. Families and residents Healthwatch spoke with were positive about the home and happy with the care provided by the staff. 

There were however areas for improvement within the home. Healthwatch were aware of the limitations on space at the home, but felt that some of the quiet areas, and dining areas, were overly cluttered due to equipment being left out, which reduced usability of these areas. 

Healthwatch noted sluice room, store cupboards, and laundry cupboards left open despite signage stating they should be locked. There was dementia-friendly signage throughout the home, but Healthwatch believe there’s still a need for more dementia friendly design elements within the home. They suggest using the King’s Fund’s, ‘Is your care home dementia friendly?’ EHE Environmental Assessment Tool , to assess the areas that could be improved at the home. 

Healthwatch We were informed that there are plans in place for new furniture, decoration and a further refurbishment at the home. There are areas across the home that would benefit from these plans being put in place. Addressing these issues would significantly enhance the quality of life for residents and the overall efficiency of the home.