Annual Report 2024-25

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Summary of report content

This is an annual report by Healthwatch Gateshead.  The report covers activity for 2024-25.

The office supported 8,421 people to have their say and get information about their care. 

850 people shared their experiences with us through research. This allowed them to produce reports, raise awareness of issues and improve services.

7,189 people engaged with us at 247 outreach sessions and events; this is 6 times the number of people engaged with last year.

382 people came directly to us for information and signposting, which is 3 times the number of people from the year before.

Key projects included:

  • Exploring the experiences of young people with Special Educational Needs and Disabilities (SEND) - December 2024.
  • Covid 19 and Flu Vaccination Take Up by the Public - March 2025
  • SEND
  • Overcoming communication barriers to health

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General details

Local Healthwatch
Healthwatch Gateshead
Publication date
Key themes
Access to services
Accessibility and reasonable adjustments
Communication with patients; treatment explanation; verbal advice
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting times- punctuality and queuing on arrival

Methodology and approach

Primary research method used
General feedback

Details of health and care services included in the report

Details of health and care services included in the report
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Vaccination clinics, including Covid 19 vaccine

Details of people who shared their views

Number of people who shared their views
8421
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