Enter and view: Bell Pharmacy

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Summary of report content

Healthwatch Tower Hamlets undertook an announced enter and view visit to Bell Pharmacy on 18 September 2024.  They spoke to 10 people.

Overall, Healthwatch Tower Hamlets felt that the pharmacy provided a good service to patients.

There were recommendations on the following topics:

  • Signage
  • Information displays and feedback mechanisms
  • Patient referrals from GP practices
  • Staff training and meeting the accessible information standard

The report contains a response from the provider.

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General details

Local Healthwatch
Healthwatch Tower Hamlets
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Medication, prescriptions and dispensing
Referrals
Service organisation, delivery, change and closure
Staffing - levels and training
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy

Details of people who shared their views

Number of people who shared their views
10
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