Enter and view: Bletchley House Care Home

This is and Enter and View report by Healthwatch Milton Keynes. Healthwatch representatives visited the Bletchley House care home to assess the care delivered there.

A total of 8 residents and family members took part in these conversations. 

What worked well:

• Manager and Deputy each have lunch with residents a minimum of twice a week
  to check in with residents and ensure all is well in their community.
• Complaints are handled with efficiency, care, and compassion

There are recommendations in this report:

• Continue the dementia friendly journey by inviting the Specialist Memory Service, the Dementia Information Service, or similar organisation to assess/ re-assess residents whose Dementia may have progressed during the pandemic. Or consider outings to a Memory Club such as Water Eaton 
  Memory Club Water Eaton Church Centre.
• Develop a Biography activity, this could be carried out by a local school or parish volunteers. Residents can record memories of their life or may wish to write letters to specific people in their family. Photos could be included, the biography can be as short or long as they want, this can be 
  incorporated into reminiscence therapy sessions.
• Consider pressure washing the Patio areas and adding a handrail to the steps leading to the garden. (this may be part of the longer-term plan).
• Explore ways of improving alternative menu options for those residents who would enjoy a little more variety in the menu currently offered. Additionally, improving the offering for those residents who are vegetarian, pescatarian, or vegan would be appreciated. 

There are no follow up actions in this report. The provider has responded.