Worcestershire County Council adult front door
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Healthwatch Worcestershire undertook research to understand people’s experience o f the response from the Adult Front Door to their enquiry and whether the ‘appearance of need’ for Adult Social Work services according to Care Act criteria is being identified at the Adult Front Door. They engaged with 24 people.
The majority of people Healthwatch spoke with described a good experience of their contact with the Adult Front Door. People who phoned it were satisfied with how quickly they were able to book a telephone appointment. There was praise for Adult Front Door Advisors. Most people were clear about what the next steps were and reassured that action had been taken.
Healthwatch have also identified some opportunities for learning, based on their observations and understanding of the barriers people faced or concerns raised about their contact with the Adult Front Door.