Enter and view: Pendennis Ward, Royal Cornwall Hospital, Treliske

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Summary of report content

Healthwatch Cornwall undertook an enter and view visit to Pendennis Ward at the Royal Cornwall Hospital, Treliske on 10 March 2025 in response to feedback received about the service.  They spoke to seven people.

The report looks at:

  • Staff and patient interactions
  • The environment
  • Patient feedback
  • Staff feedback

The report contains seven recommendations and a response from the provider. 

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General details

Local Healthwatch
Healthwatch Cornwall
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Patient/resident safety
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Inpatient care/General inpatients

Details of people who shared their views

Number of people who shared their views
7
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