Enter and view: Smile Together Penzance

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Summary of report content

Healthwatch Cornwall undertook an enter and view visit to Smile Together Penzance on 9 September 2024.  They spoke to 8 people.

The report looks at:

  • An overview of the services provided
  • The internal and external environment
  • Practice observations
  • Feedback from patients
  • Feedback from staff

The report contains three recommendations and a response from the provider

 

 

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General details

Local Healthwatch
Healthwatch Cornwall
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Cost and funding of services
Parking and transport
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Dentist

Details of people who shared their views

Number of people who shared their views
8
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