Enter and view: Falmouth Health Centre

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Summary of report content

Healthwatch Cornwall undertook an enter and view visit to Falmouth Health Centre on 28 April 2025 in response to feedback they'd had about the service.  They spoke to six patients and the manager.

The report looks at:

  • Observations of the environment, practice staff and patient interactions
  • Patient feedback
  • Manager feedback

The report has five recommendations about delayed appointments, medication, information to patients, safeguarding and complaints.

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General details

Local Healthwatch
Healthwatch Cornwall
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Complaints
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Medication, prescriptions and dispensing
Patient/resident safety
Remote appointments and digital services
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
7
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