Access to services
Administration (records, letters, results)
Building, Decor and Facilities, including health and safety
Cancellation
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Complaints
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Cost and funding of services
Diagnosis
Food, nutrition and catering
Health inequality
Integration of services and communication between professionals
Lifestyle and wellbeing; wider determinants of health
Medication, prescriptions and dispensing
Parking and transport
Patient/resident safety
Prevention of diseases, including vaccination, screening and public hygiene
Quality of treatment
Remote appointments and digital services
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity
Administration
