Enter and view: Massingham Chemist

This is an Enter and View report by Healthwatch Tower Hamlets. Healthwatch representatives visited the Massingham Chemist.

On 31st January 2024, the government and NHS England launched the Pharmacy First Scheme to give patients quick and accessible care, and ease pressures on GP services. It allows community pharmacies to independently supply prescription-only medication, including antibiotics and antivirals where clinically appropriate.

Healthwatch Tower Hamlets conducted a meta-analysis style report to explore how community pharmacies are coping with providing these enhanced services.

Most pharmacies that were contacted by Healthwatch Tower Hamlets were unable to accommodate a visit due to increased workload and current pressures on their services.

During the visit four people and two staff were spoken to.

There are recommendations in this report:

• Rearranging the layout to widen aisles and removing obstructions. Consider creating a designated clear path for wheelchair users to navigate comfortably.
• Install a feedback box or QR code at eye level near the entrance and another accessible location, ensuring these areas remain uncluttered and free from obstructions.
• Maximising space by reconfiguring seating arrangements or considering expanding the area, if possible, to accommodate more patients comfortably.
• Relocating the COVID-19 safety information to a more visible area and lowering the fire exit signage to eye level will improve visibility. Ensuring fire signs are clear and easily accessible for all patients is essential.

There are no follow up actions in this report.