Thetford Healthy Living Centre Feedback

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Summary of report content

In April, Healthwatch Norfolk visited the Thetford Healthy Living Centre to speak with patients about their experience with health and social care services. They received 41 reviews for the centre, with an average star rating of 4.6 out of five.

Thetford Healthy Living Centre is a multi-disciplinary health centre that offers various services and facilities under one roof in the town. The integrated centre includes a GP surgery; dentistry; podiatry; minor surgery; outpatient clinics; diagnostics (including digital x-ray) and community mental health services.

Overall, people reported positive experiences of care at Thetford Healthy Living Centre. Many people highlighted the friendly nature of the staff, as well as the speed at which they were seen. The convenience and location of the centre was also praised. However, some people did state that the centre could offer more services, and that it was hard to access using public transport.

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General details

Local Healthwatch
Healthwatch Norfolk
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Cost and funding of services
Food, nutrition and catering
Health inequality
Integration of services and communication between professionals
Other
Parking and transport

Methodology and approach

Was the work undertaken in partnership with another organisation?
No

Details of health and care services included in the report

Details of health and care services included in the report
Chiropody/podiatry
Dentist
Diagnostic centre/hub
General Practice (GP)
Other

Details of people who shared their views

Number of people who shared their views
41
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