Enter and view: Banbury Cross Health Centre

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Summary of report content

Healthwatch Oxfordshire undertook an announced enter and view visit to Banbury Cross Health Centre on 11 May 2022 as part of a project on the health and social care experiences of people living in and around Banbury. They spoke to 16 people.

  • The health centre is run by a dedicated administrative staff team whose aim is to deliver excellent patient focused care.
  • Every patient Healthwatch spoke to felt listened to by the medical professional they consulted.
  • The services offered by the practice are impacted by staff shortages due to the practice being unable to recruit, for example the practice is short of GP’s, Physiotherapists, Pharmacists and Mental Health Nurses, amongst others.
  • Staff were accessible and friendly to patients and easy to talk to.
  • Comments from patients about the environment and efficiency of the services, and the attitudes of staff were generally very positive. Improving communication with patients may help them to engage with the practice and enable them to give timely feedback.
  • Patients felt frustrated by the waits on the telephone when calling for an appointment.

The report contains 11 recommendations and a response from the provider.

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General details

Local Healthwatch
Healthwatch Oxfordshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Written information, guidance and publicity
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
16
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
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