Enter and view: LivingCare

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Summary of report content

Healthwatch Wakefield undertook an announced enter and view visit to the Living Care service within Northgate Surgery on 29 April as part of a joint patient safety walkabout with NHS Wakefield CCG Group Quality Team. The report looks at:

  • The environment and décor of the unit
  • Safety
  • Effectiveness
  • Leadership
  • Staff feedback
  • Patient feedback

Overall, the visit was extremely positive, and no concerns were noted.  The report includes 3 recommendations and a response from the provider.

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General details

Local Healthwatch
Healthwatch Wakefield
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Administration (records, letters, results)
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Staffing - levels and training
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Diagnostic centre/hub

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
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0
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