Helpline enquiries April - June 2022

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Summary of report content

Healthwatch Brighton and Hove report on their public enquiries during the period April to June 2022.  During this period, they received 74 enquiries.  The key issues that they identified were:

  • Complaints processes
  • Access to NHS dentistry
  • Issues with GPs
  • Patients chasing up health appointments
  • Queries about Covid-19 vaccinations

Most of the experiences were negative.

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General details

Local Healthwatch
Healthwatch Brighton And Hove
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Complaints
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Other
Inpatient care/General inpatients
General outpatients and hospital-based consultants

Details of people who shared their views

Number of people who shared their views
74
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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