Community health and care survey feedback report 2022

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Summary of report content

Healthwatch Isles of Scilly reports on the findings of their biennial survey which was designed to provide the opportunity for the community to share their feedback on their experiences of health and care services. All households across the five islands received the survey. 937 surveys were sent out and 187 were returned, giving a response rate of 20%. Healthwatch wrote a summary of what people had told us and sent the ratings and relevant comments to the providers of the services. They were given the opportunity to provide a response if they wished. This report presents ratings of services, summaries of people’s comments and the service providers’ responses, where received.

The report covers feedback about the following services:

  • The Health Centre
  • The pharmacy
  • Dental practice
  • Optometry
  • St Mary’s community hospital
  • Maternity services
  • Adult community health
  • We Are With You
  • Adult Mental Health
  • Adult Social Care
  • Children's Services
  • Children’s Social Care
  • Medical travel
  • Emergency response services
  • Royal Cornwall Hospital Trust
  • Community Services
  • Age UK

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General details

Local Healthwatch
Healthwatch Isles of Scilly
Publication date
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Cost and funding of services
Remote appointments and digital services
Discharge
Food, nutrition and catering
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Parking and transport
Referrals
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy
Dentist
General Practice (GP)
Optometry services/opticians
Emergency department (inc A&E)
Oncology and cancer care
Cardiology/heart medicine
Counselling/Psychotherapy/ Improving Access to Psychological Therapies (IAPT)
Diabetes care
Discharge lounge/ discharge team/ discharge to assess
Ear, nose and throat, audiology and maxillofacial services
Gastroenterology: digestive, intestinal, and bowel services
Other
Inpatient care/General inpatients
Maternity care
Obstetrics & Gynaecology
Ophthalmology
Orthopaedics and fracture clinic
General outpatients and hospital-based consultants
Physiotherapy
Chiropody/podiatry
Hospital-based psychiatric care
Medical imaging, including radiography, ultrasound, MRI and nuclear medicine
Respiratory medicine (lung services)
Urology
Community Mental Health Team (CMHT) and specialist MH services
Adult social care, including care packages and social workers
Children's social care services
Home care/domiciliary care including personal assistants and personal budgets
Care home
Respite Care
Services for people with drug, alcohol and other addictions
District nurse and community nursing
Ambulances and paramedics
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres
Patient Transport and NEPTS

Details of people who shared their views

Number of people who shared their views
187
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
Seldom heard groups
People who are geographically isolated
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