Key issues from June 2022

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Summary of report content

Healthwatch Sheffield reports on the key issues in the feedback they received from the public in June 2022.  During this period they heard from 66 people.

The key issues they reported on were:

  • Helpful staff at GP surgeries and hospital
  • Booking appointments at GP surgeries
  • Problems accessing hospital information
  • Patient transport errors
  • Access to the audiology department
  • Staff shortages in pharmacies
  • Access to NHS dentists

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General details

Local Healthwatch
Healthwatch Sheffield
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Health inequality
Written information, guidance and publicity
Accessibility and reasonable adjustments
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy
Dentist
General Practice (GP)
Ear, nose and throat, audiology and maxillofacial services
Ophthalmology
Patient Transport and NEPTS

Details of people who shared their views

Number of people who shared their views
56
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
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