Time, Trust, and Care: exploring home care support in Warrington

Home care was chosen by the Warrington public as a Healthwatch top priority last year. Healthwatch Warrington, in partnership with Warrington Borough Council’s Adult Social Care Commissioning team, launched a comprehensive survey to explore the lived experiences of individuals receiving home care services across the borough. This issue was brought to the forefront due to the heightened vulnerability of service users and the risk of possible social isolation they may face.  79 people completed the survey.

Initial findings reveal a mixed picture. While many respondents praised providers for their punctuality, consistency, and communication, others highlighted ongoing challenges. These include carers not staying for the whole duration of visits, language barriers affecting communication, and a lack of continuity in staffing, particularly distressing for clients with dementia.