What you told us: May 2025

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Summary of report content

Healthwatch Northumberland report on key issues they heard about during May 2025.  During that period, they heard from 102 people.

Key issues were:

  • The distance to travel to audiology and radiology services
  • Difficulties getting a face to face GP appointment and issues with the online booking system

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General details

Local Healthwatch
Healthwatch Northumberland
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Parking and transport
Remote appointments and digital services

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Ear, nose and throat, audiology and maxillofacial services
General Practice (GP)
Medical imaging, including radiography, ultrasound, MRI and nuclear medicine

Details of people who shared their views

Number of people who shared their views
102
Seldom heard groups
People who are geographically isolated
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