Enter and view: Maples Family Medical Practice
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Healthwatch Leicester and Healthwatch Leicestershire undertook an announced enter and view visit to Maples Family Medical Practice on 5 February 2025. They spoke to 22 people.
The practice serves 10,678 patients and is located near Hinckley and District Hospital with easy access and clear signage.
There are adequate clinical rooms, isolation rooms and facilities for disabled patients. The practice supports three care homes. The reception desk is divided into ‘Prescriptions’ and ‘Reception’ sections.
There is an electronic calling system and check-in screen available. A confidential interview room is available on request. The children's play area has been removed due to safety concerns. There is a blood pressure machine provided for patient use. The practice uses a Cloud-based telephone appointment system with call-back feature. Online booking is available for vaccinations, smear tests and asthma reviews. GP appointments are available on the same day.
Staff were described as friendly, helpful and attentive, especially for patients with additional needs. Patients felt valued and well cared for, particularly those receiving ongoing treatment.
7 patients said they found it ‘very difficult’ or ‘difficult’ to get through to the practice on the telephone to make an appointment. 16 patients were ‘happy’ with who they had seen at the time of their appointment.
12 patients were ‘completely satisfied’ or ‘very satisfied’ with their appointments.
18 patients said they were ‘completely satisfied’ or ‘slightly satisfied’ with the reception service.
16 patients said they were ‘completely satisfied’ or ‘slightly satisfied’ with the quality of medical care and treatment at the practice.