June Insight Bulletin

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Summary of report content

Healthwatch Surrey report on key themes in the feedback they received in June 2022.  They cover the following issues:

  • Praise and thanks for care received
  • Hospital waiting lists
  • Using A&E as an alternative to seeing a GP
  • Digital exclusion

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Health inequality
Accessibility and reasonable adjustments
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Inpatient care/General inpatients
General outpatients and hospital-based consultants
Emergency department (inc A&E)

Details of people who shared their views

Number of people who shared their views
0
Does this report feature carers?
Not known
Did you find this attached report useful?
0
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